Returns

Refund policy


We want you to be completely satisfied with your purchase from our Webshop. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure a hassle-free return process. Please read the following guidelines carefully:

1. Eligibility for Returns:
- Items must be returned within 14 days from the date of delivery.
- Items must be in their original condition, unworn, unused, and undamaged.
- Items must be returned in their original packaging.

2. Return Process:
- Before returning any items, please contact our customer support team to initiate the return process. We will provide you with further instructions and a return authorization if applicable.
- Please ensure that the items are securely packed to prevent damage during transit. We recommend using the original packaging whenever possible.
- Include a copy of the original invoice or order confirmation inside the package.
- Ship the package to the designated return address provided by our customer support team.
- We recommend using a trackable shipping method to ensure the safe delivery of your return. Please note that return shipping costs are the responsibility of the customer.

3. Inspection and Refund:
- Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria mentioned above.
- If the returned items are approved, we will process the refund to your original method of payment within a reasonable timeframe.
- Please note that shipping costs and any additional fees associated with the original purchase (such as expedited shipping or international customs fees) are non-refundable.

4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or initiating a refund.

Please note that this refund policy applies only to purchases made directly from our Webshop. If you purchased our products from a third-party retailer or reseller, their return policy and procedures will apply.

If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Thank you for shopping with us.